Customer service agreements and the consistent revenue they generate are the foundation of most HVAC, plumbing, electrical, pest control, and locksmith service businesses. But if you don’t know when your costs have erased your margins, or you’re struggling to send out renewal reminders, then you could be missing some earnings. Shafers service agreement software is an easier, more efficient way to manage customer service agreements.
Our complete service agreement software makes it simple to schedule renewals, provide excellent maintenance for your customers, and know when to increase pricing. With Explorer Shafers you can reduce the administrative burden of managing service agreements and track valuable customer information that will help you keep your customers happy.
With an integrated accounting module that provides accurate, timely cost breakdowns it’s easy to see which service agreements are making money and which ones are more trouble than they’re worth. That way, come renewal time you can negotiate a better agreement so you can turn your money losers into moneymakers.
Say goodbye to the hassle of service agreement paperwork. Instead, you can create smarter service agreement billing with our incremental billing feature. Send invoices based on the agreed upon billing cycle and easily review agreements that are ready for billing. Send invoices on a regular, predictable schedule, and make it easier for your customers to pay you on time.
Effortlessly handle billing, renewals, invoicing, discounting and more.
Set billing schedules for annual, semi-annual, quarterly, and monthly cycles.
Optional escrow accounting allows you to maintain control of pre-paid or escrow balances or records.
Busy service businesses thrive on renewing repeat customers and it’s no secret that customers who are on service agreements are more likely to stay with you. Landing new customers is both more difficult and more expensive than holding onto the ones you have. Explorer Shafers helps you mine your database for customer gold that helps you keep on top of your renewals and alerts you when it’s time to schedule maintenance visits.
Set up marketing campaigns with promotional emails and renewal letters.
Shafers has grown with us over the years from our business of 25 employees to nearly 200 employees today.
Amy Cook
HCM Mechanical/Home Comfort Heating
This is Michele
(and his beautiful wife of 30+ years, Chevie)
Michele is our go-to-guy for all things technical. He’s also a great dad who makes a mean pizza using fresh ingredients picked from his family’s farm. A triple threat.
When you have a question about how to track and prioritize a service call, you want someone who knows the software inside and out, and also has a deep understanding of the service business. And, since most of our experts have been with us longer than Tom Brady played in the NFL, we’ve pretty much seen it all.
Our US based team is friendly, experienced, and deeply committed to the HVAC and service management businesses we serve. From training to support – and everyone in between – we take pride in building relationships. That means no support chat bots, generic training videos or cookie cutter solutions. Just real people, offering real solutions to get you where you need to go.
