Like most service businesses, you’re probably searching for the best ways to build stronger relationships with your customers. Our proven customer relationship management (CRM) for service businesses provides the tools you need to understand your customers better so you can deliver a better overall experience. With a complete customer history at your fingertips, your dispatchers, technicians, and office staff will be able to keep your customers happy with exceptional personalized service every time.
Like most service businesses, you’re probably searching for the best ways to build stronger relationships with your customers. Our proven customer relationship management (CRM) for service businesses provides the tools you need to understand your customers better so you can deliver a better overall experience. With a complete customer history at your fingertips, your dispatchers, technicians, and office staff will be able to keep your customers happy with exceptional personalized service every time.
Explorer Shafers allows you to track every customer interaction from that first job to emergency calls to maintenance agreement reminders. Creating files that everyone in your company can access allows your team to deliver consistent, knowledgeable service so that you can earn repeat business from your customers. Your dispatchers can assign jobs to the technicians with appropriate skillsets and your techs can offer the best replacement equipment while they are on site.
Track key customer data like service history, equipment installed, warranty expiration and more.
Easily add information from new customers using our templates, and the data is distributed so it can be used by dispatch, your technicians, and your office staff.
