A service business is only as efficient as its dispatch software. Growing your field service business and adding more customers is impossible if you can’t complete your calls effectively. Our powerful dispatch software helps you handle more calls and ensure your techs show up prepared to delight your customers every time.
A service business is only as efficient as its dispatch software. Growing your field service business and adding more customers is impossible if you can’t complete your calls effectively. Our powerful dispatch software helps you handle more calls and ensure your techs show up prepared to delight your customers every time.
Visual dispatch with drag and drop controls allows you to locate the best available technician & assign them to the job.
Corey Rodgerson
Climate Heating & Cooling
Shafers dispatch software provides a visual overview of your service operations backed by smart technology so that your whole service team can work more productively. With a clear view of your jobs by status and schedule date, it’s easier to dispatch emergency calls and find ways to reduce waiting times for all of your customers.
Using our drag and drop dispatch board, your dispatchers can ensure technicians with the correct skillset are assigned to a particular job and make the most effective scheduling choices.
With easy access to a complete customer history, your techs will arrive on site prepared to provide the best service and offer the correct replacement equipment when necessary.
Don’t add needless fuel costs or van mileage. Shafers helps you plot the most efficient routes and saves you money.
Shafers fully integrated dispatch software connects with Accounts Receivable and with the customer master file, which contains a complete customer history. That means that you don’t waste time rekeying customer data like their address and equipment installation dates when a call comes in.
Add new customers to your database in minutes with useful templates.
Visibility into your workforce. Easily check availability, scheduled jobs, skillsets or certifications.
Drag and drop controls help you optimize and efficiently assign routes and schedules so you can finish jobs and complete work orders more quickly.
His big personality means he makes stuff happen. And that’s great news for the customers (and dogs) he’s trying to help. He also happens to be extremely committed to the long term success of our software.
