Field Service Management Software Support & Training

We’ll Get You Where You Need to Go

Our US based team is friendly, experienced, and deeply committed to the HVAC and service management businesses we serve. From training to support – and everyone in between – we take pride in building relationships. That means no support chat bots, generic training videos or cookie cutter solutions. Just real people, offering real solutions to get you where you need to go.

Tracy, a member of our Training & Support team

Set Yourself up for Success

Field service management software that has tons of useful features is great, but it can also be overwhelming if you don’t know how to get the most out of it.

That’s where we come in.

Our experts listen to your goals and pay attention to how you do things, so we can understand the challenges that stand in your way. From there, we’ll use our expertise to map out a training plan that efficiently teaches you what you need to know – on a timeline that works for you.

"The technical staff support is outstanding! They are very knowledgeable and easy to deal with when I have a question or problem. They can fix things right away and I am back to work again."

Susan Wood,
Salem Heating & Sheet Metal Inc.

"The support staff is readily available to help you and to listen to enhancements you might like to see. Shafers listens and cares!"

Betty Lawler,
2ND Wind Heating & Air Conditioning

We’re Here When You Need Us

When you have a question about how to track and prioritize a service call, you want someone who knows the software inside and out, and also has a deep understanding of the service business. And, since most of our experts have been with us longer than Tom Brady has played in the NFL, we’ve pretty much seen it all.

Unlike other software vendors, we’ll never end of life your software. Period.

“The technical staff support is outstanding! They are very knowledgeable and easy to deal with when I have a question or problem. They can fix things right away and I am back to work again.”
Susan Wood
Salem Heating & Sheet Metal Inc.
“The support staff is readily available to help you and to listen to enhancements you might like to see. Shafers listens and cares!”
Betty Lawler
2nd Wind Heating & Air Conditioning
“Shafers has grown with us over the years from our business of 25 employees to nearly 200 employees today.”
Amy Cook
HCH Mechanical/Home Comfort Heating
“We love that Explorer Shafers is a completely integrated system. The fact everything is in a centralized location makes it easy for us to provide excellent service to our customers.”
Gary Mears
Dial One Mears A/C
“Shafers gives us everything we need to manage our business.”
Betty Lawler
2nd Wind Heating & Air Conditioning
“Shafers has grown with us over the years from our business of 25 employees to nearly 200 employees today.”
Amy Cook
HCH Mechanical/Home Comfort Heating
“We love that Explorer Shafers is a completely integrated system. The fact everything is in a centralized location makes it easy for us to provide excellent service to our customers.”
Gary Mears
Dial One Mears A/C
“Shafers gives us everything we need to manage our business.”
Betty Lawler
2nd Wind Heating & Air Conditioning
“Shafers has grown with us over the years from our business of 25 employees to nearly 200 employees today.”
Amy Cook
HCH Mechanical/Home Comfort Heating
“We love that Explorer Shafers is a completely integrated system. The fact everything is in a centralized location makes it easy for us to provide excellent service to our customers.”
Gary Mears
Dial One Mears A/C
“Shafers gives us everything we need to manage our business.”
Betty Lawler
2nd Wind Heating & Air Conditioning
“Shafers has grown with us over the years from our business of 25 employees to nearly 200 employees today.”
Amy Cook
HCH Mechanical/Home Comfort Heating
“We love that Explorer Shafers is a completely integrated system. The fact everything is in a centralized location makes it easy for us to provide excellent service to our customers.”
Gary Mears
Dial One Mears A/C
“Shafers gives us everything we need to manage our business.”
Betty Lawler
2nd Wind Heating & Air Conditioning
“Shafers has grown with us over the years from our business of 25 employees to nearly 200 employees today.”
Amy Cook
HCH Mechanical/Home Comfort Heating

Field Service Management Software Support & Training

We’ll Get You Where You Need to Go

Set Yourself up for Success

"The technical staff support is outstanding! They are very knowledgeable and easy to deal with when I have a question or problem. They can fix things right away and I am back to work again."

"The support staff is readily available to help you and to listen to enhancements you might like to see. Shafers listens and cares!"

We’re Here When You Need Us

Unlike other software vendors, we’ll never end of life your software. Period.

“The technical staff support is outstanding! They are very knowledgeable and easy to deal with when I have a question or problem. They can fix things right away and I am back to work again.”

“The support staff is readily available to help you and to listen to enhancements you might like to see. Shafers listens and cares!”

“Shafers has grown with us over the years from our business of 25 employees to nearly 200 employees today.”

“We love that Explorer Shafers is a completely integrated system. The fact everything is in a centralized location makes it easy for us to provide excellent service to our customers.”

“Shafers gives us everything we need to manage our business.”

“Shafers has grown with us over the years from our business of 25 employees to nearly 200 employees today.”

“We love that Explorer Shafers is a completely integrated system. The fact everything is in a centralized location makes it easy for us to provide excellent service to our customers.”

“Shafers gives us everything we need to manage our business.”

“Shafers has grown with us over the years from our business of 25 employees to nearly 200 employees today.”

“We love that Explorer Shafers is a completely integrated system. The fact everything is in a centralized location makes it easy for us to provide excellent service to our customers.”

“Shafers gives us everything we need to manage our business.”

“Shafers has grown with us over the years from our business of 25 employees to nearly 200 employees today.”

“We love that Explorer Shafers is a completely integrated system. The fact everything is in a centralized location makes it easy for us to provide excellent service to our customers.”

“Shafers gives us everything we need to manage our business.”

“Shafers has grown with us over the years from our business of 25 employees to nearly 200 employees today.”

Book a Demo or talk to our team about how Explorer Shafers can help your business

Explorer Shafers

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