· Handheld Unit

This compact PC Notebook with a color, touch screen is a perfect fit for Shafer’s Mobile Office Solution. With Fujitsu dependability built into every unit and the reliability of a full Windows operating system, the convenient size will keep your sales force and your business running at full speed. The large screen, with a full color display, makes readability exceptionally easy for both customers and technicians. Using the special pen provided, the service technician simply taps the screen.

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· Truck Pedestal

The truck pedestal provides a tree to support the docking station, which sets directly on a tilt-and-swivel head to allow the driver to adjust the screen orientation for optimal viewing. The docking station will also prevent the unit from accidental damage.Below the docking station is the printer box, which holds a thermal printer and a roll of thermal paper that will print invoices on 8 1/2" x 11" paper.

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· 8 1/2" x 11" Thermal Printer

The printer used by Mobile Office is a durable thermal printer with very few moving parts, and no ink cartridge or ribbon to mess with. The paper is a 100 ft. roll of high-quality thermal finish. The roll will provide aproximately 75 - 8 1/2" X 11" printed pages. The roll is stored within the black box to protect it from sunlight. When the unit is in its cradle, it functions just like an office desk, feeding information directly from the computer to the printer.

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· Mobile Manager Server Software

At the heart of Shafer's Mobile Communication Enterprise Solution is the Mobile Manager Server Software. Mobile Manager runs on a Windows 2003 Server and not only manages all communications between the back office system and all mobile units, but acts as a security system, protecting the back office information. No mobile unit can directly access the back office system.

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· Wireless Communications/Air Card Modem

Using a small PC Card wireless modem from one of the four major wireless companies (Nextel•Verizon•AT&T•T-Mobile), Shafer’s Mobile Office has the flexibilty to support the carrier that gives you the best coverage and value for your area of the country. The wireless card allows real-time connectivity between the back office and the field. This continuous connection increases productivity by minimizing unnecessary wait times.

Wireless Modem 00:30

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· GPS Vehicle Location

By installing this small black box in your vehicles, you will always know where they are located. Using Shafer's wireless field service software communication and Uncle Sam’s Global Positioning Satellite System, vehicle coordinates are collected and sent to the dispatch board. Unlike other GPS services, you'll actually own your system. This is a one-time purchase with no monthly fees. Combined with Shafer's powerful Mobile Office program, this little black box will allow your dispatchers to track vehicle speed, direction, and the duration of each stop continuously through real-time wireless connection.

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· Map Link

Shafer's Field Service Software interfaces with a street mapping program in order to provide the technician with an easy-to-read map showing the location of his next service call. This can help speed up travel time.

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· Credit Card Scanner

This feature provides full processing of credit card information wirelessly in the field. The scanned data is sent to the bank clearing house. Banking rates are less because card is in possession at time of charges.

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· Bank Authorization

WebAuthorize® is used to process credit card and check information through a banking authority. A one-time purchase of a multi-user copy of this third party software is required in the back office.

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· Wireless Bar Coding

This Blue-tooth handheld scanner is small enough for the technician to carry on his belt. As your technician uses a part it gets scanned into the device. When it's time to do the invoice, the inventory used on the job is transferred to the invoice or workorder.

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