· Dispatch Events

Dispatch events found on the dispatch board contain all of the detailed information necessary to complete the service order. To access the dispatch details, dispatchers need only double-click on the desired record.

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· Time Tags/Message Boxes

Reminders, vacations and miscellaneous times are no problem for the Shafer's Dispatch Board. Create a time tag to account for time unrelated to a service call or simply to use as a reminder message. Even vacation reminders are automatically imported from payroll to the dispatch board.

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· Multiple Menus

In addition to a standard menu bar located at the top of the dispatch board, Shafer's provides other types of menus to help you get the job done. Right-click menus provide many options for processing the the call, such as Map Link, text-messaging and scheduling options, while a hover menu will quickly provide an at-a-glance-view of the dispatch record without having to open the record itself (for a clip of the hover menu, use the link below).

Hover Menu 02:58

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· Multiple Board Views

Clicking on the Options icon at the top of the Dispatch Board will pop-up the Options Box. Here you can change days with a drop down calendar, or using multiple boards, toggle between service & installation, and even change departments. Some companies assign each dispatcher a board with only certain assigned technicians or installers.

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· Technician Display

Shafer's Dispatch Board Technician Display is based on your company's GL Department Setups. Once all departments have been setup, technicians may be defined according to the department they work in (electrical, plumbing,etc). The Dispatch Board department view can then be changed to the desired department and is accessed directly from the board's main menu.

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· Call Queue

The dispatching call queue enables your dispatchers to view all existing calls that still need attention. Calls may be sorted by technician, status, etc. Once the queue has been opened, calls may be dragged and dropped into position within a technicians column.

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· Find Work

An additional feature found within the call queue is Find Work. This option polls the Shafer's Maintenance Agreement Module and can be used to stay on top of your maintenance agreements or to find additional work if business is slow.

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· Reporting Options

Shafer's Dispatch Reporting options will allow you to print work orders, tickets and worksheets and provides a search engine with which to locate any call regardless of status.

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· Dispatching a Call

Shafer’s provides dispatchers with three options for sending calls, each option with its own special features. Voice transmission is a manual process requiring dispatchers to voice relay dispatch record details and add time stamps as the technicians relay (via radio or phone) their progress back to the office. Data transmission allows the details of the dispatch record to be electronically transmitted to the technicians pager or cell phone while Mobile Office transmission integrates with Shafer's powerful Mobile Office package to electronically transmit all data back and forth automatically.

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