Dispatching

Shafer's Dispatching Software

Shafer's Dispatching Module is here to handle all of your dispatching needs. Our Call-In module allows dispatchers to take calls quickly and easily using a pre-defined template.

Managing a fleet of trucks and several technicians can be tough. But with the proper dispatching software, dispatch and service calls can be much easier to manage. With the aid of Shafer's realtime dispatch board , and wireless communication, your business will be more productive, and accurate.

Simply the most advanced Dispatching Software of the 21st Century. Information on all user screens are organized as calls are sent, received, and/or completed. Shafer's Dispatch Software is also unique in its use of the graphical interface. Each call is represented by an icon for quick, easy information. You can instantly tell the status of a service call by the icon displayed. Shafer's Dispatching Software also features right click context menus, and user defined custom views. Personalize the software to work with you your way!

Our Dispatch Board is event driven by a background server that refreshes information every 30 seconds so that boards are always current. The Dispatch Server even manages abnormal events like running for parts, etc. It will automatically copy every service call status to a back-up file on a designated workstation away from the main database to protect service call information should the back office server ever go offline.