Shafer's Field Service Software (Mobile Office)
If you are looking for a Field Service Software package, consider Shafer's Service System. Field Service demands very specific, fast, reliable data to be exchanged with the back office. Shafer's has nailed this aspect of field service software with the Mobile Office Module. Wireless technology enables the field service tech to be connected to the office via a handheld device.
Mobile Office refers to a software program that Shafer's has created to run on a handheld computer which is then used by technicians out in the field (service vehicles). This software enables technicians to receive service calls, review reported problems, enter parts and labor used on the job and print an invoice right at the customers site.
Using a wireless modem, the handheld unit communciates with the back office. Data is transmitted between the two allowing the technicians to receive dispatch events, customer history, POs and more. The back office receives timestamps, GPS data, invoices and other information. Our additional hardware allows the technician to work in a true mobile office environment.
Shafer’s launched it’s first field service solution to a group of five contracting companies in the summer of 2000. Since that time, with nearly five years experience providing field service software solutions, Shafer’s has become the clear leader in Wireless Mobile Field Service Software
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