Support FAQ's:
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Q: What type of support plan do you offer with the purchase of your software?
A: Your purchase will include a full year of technical support and software upgrades. After one year, you may choose the appropriate support plan for your company.
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Q: Are you serious about the 30-day money back guarantee?
A: Of course! Your happiness is our number one goal. If you are not completely satisfied with Shafer's Management System, simply return it within 30 days of purchase for a full refund.
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Q: Can Shafer's Field Service software handle the needs of a franchiser or large enterprise service business?
A: Yes! You can network as many franchises or companies together as you wish.
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Q: Our current software contains a large customer database, will I have to lose that data if I purchase your software?
A: No. Shafer's provides a reasonably priced data conversion service that will enable you to transfer all of your existing customer data into your new Shafer's system.
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Q: How long can I expect to wait on hold for phone support?
A: We do everything we can to minimize hold times. Most service calls are answered within only a few minutes, and each of our customers receives the highest level of technical support from our professional and courteous support staff.
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Q: Once I make the decision to purchase your software, how long before my business will be up and running again?
A: Your Shafer's software can be installed in a matter of minutes and you can begin using it immediately. However, completing all of the module setups will take some time. Depending on your personnel, setups can take one to two weeks.
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Q: Do I have to leave my office to be trained?
A: No. Although we do provide and strongly recommend our onsite training, we also offer training classes using the internet and telephone. Our online training is taught by a live instructor and a class of up to three users. The class curriculum can be found on the web site and consists of 45 min to 1-hour sessions focusing on a particular module of the system.
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Q: Who do I contact if I have specific questions about your program or any of its features?
A: We encourage those who are interested in our software to browse through our Products section. Our site was designed to answer your questions and give you the complete picture of our products and their features. The best part is that you may browse through when it is convenient for you. Once you have reviewed the site write your questions down and give us a call toll free at 1-800-826-4430. Or you may send an email to sales@shafers.com.
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Q: What if I need help implementing the program?
A: No problem, give us a call. No matter how big or small your problem, we are here to help you with any questions.
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Q: How do I get upgrades to my Shafer's system?
A: The first year of system upgrades to your new Shafer's system are free. We will either send them to you automatically through the mail or send you an email notification with instructions of how to download the software from our member support area. After the first year, the price for upgrades depends on the content and which support plan you are on.
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Q: Who do I contact about my account?
A: Simply call 1-800-826-4430 to reach our account managers. They will be happy to answer any of your questions. You may also send an email to esupport@shafers.com.
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Q: How do I know that your company will still be around to support this product?
A: Shafer's Service Systems has been designing state-of-the-art service/contracting management software for over 20 years. We have over 1400 clients nationwide, including Canada. This number is still growing at a steady rate, giving us a proven track record of reliability, versatility, and longevity. Shafer's continues to remain the industry's leader in service/contracting business management software.
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Q: Can I get a live demo of your programs?
A: Yes! We can offer online demos with a live instructor at your convenience. This gives you the unique opportunity to demo our product with a trained Shafer's professional and at no cost to you. Call 1-800-826-4430 today!
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